FAQs
Rewards Program
Order/General
- Why can't I use the coupon for ordering?
- How to Get a Coupon?
- Is there a way I can try your frames and see which ones fit me best?
- Where can I get my prescription?
- How can I cancel an order?
- If I want to change my prescription or address, what should I do?
Account
Delivery/Shipping
- I just placed several orders. Can I combine the shipments?
- What can I do if I am required to pay import taxes or customs duties?
- Why there is no update of my package?
- What address will be used for my next purchase?
- How do I track my order?
- How do you handle shipping delays?
Prescription
- Have Two PDs? (e.g. 62/59)
- Which Is Better: Progressive or Bifocal Lenses?
- What is ADD?
- Helps for issues of adaptation
- How do I read my prescription?
- Can I use the copy of my eyeglass prescription which was issued by my doctor 3 years ago?
Return & Refund
Payment
- About Afterpay
- Is it possible to have double discounts on my order?
- If my coupon in my order was not used, what should I do?
- Can I get a discount if I don't want the free gifts?
- Can you accept eye/vision insurance?
- Are your prices listed in international currencies?
Frames
- How to Adjust Your Eyeglasses?
- How to choose frames?
- Frame Materials
- Do you have spring hinges glasses?
- Frame Size and Strong Rx
- What should I do if the frame I prefer is out of stock?
Lenses
- What are Transitions® Lenses?
- What are the Functions of Transitions® Lenses?
- Do Transitions® Lenses Have Blue Light Blocking?
- Who should Wear Transitions® Lenses?
- Do blue light glasses really work?
- How do I get thinner lenses?
Sunglasses
Ordering
- Do You Sell Transition Lenses?
- Do You Sell Reading Glasses or Readers?
- What is included in the price of the glasses?
- Can I order more than one pair of glasses per order?
- Is it required that all the glasses on the order have the same prescription?
- Can I add glasses to an order once I pay for it?