For information on how to enroll in the Program, please visit our FAQ.
The program is our way of rewarding and thanking customers who purchase Vooglam products. You can accumulate growth value and unlock member benefits. Growth value is credited for the amount you spent on Vooglam products, including taxes and shipping fees, excluding Voomer membership fees. Any returns that result in a refund will be deducted from the corresponding growth value.
Currently, the programme offers three tiers (Lv1, Lv2, Lv3), determined by the accumulated valid growth value. Once you reach a specific level, you will receive the benefits and rewards applicable to that tier at the time. Your membership tier will be re-rated on the expiration date, and your new tier will be determined by the accumulated growth value 365 days after you update or the last expiration date. For example, if you became Lv2 on 01/01/2023, on the expiration date of 12/31/2023, your membership tier will be rated based on the accumulated growth value from 01/02/2023 to 12/31/2023.
Products and services offered through the Program are for personal use only. You may not sell or resell any products that you purchase or otherwise receive from us. We reserve the right to cancel or reduce the quantity of any order and/or any product or service offered to you without notice.
We are not responsible for rewards and/or benefits lost or redeemed due to fraudulent activity by you or any third party. We are not responsible for lost, stolen, or otherwise destroyed Rewards.
We reserve the right to change program benefits, how you reach each program level, and how we evaluate and reward you for qualifying purchases and/or other program activity. We reserve control over the number of purchases or activities qualifying for the Program and/or any particular tier or point level, the amount or type of rewards or benefits you may receive or earn at any particular tier, for a particular time period or during the Program period, and/or any The right to limit the combination.