Frequently Asked Questions
-
Show All
Rewards Program
-
Order/General
- Why can't I use the coupon for ordering?
- How to Get a Coupon?
- Is there a way I can try your frames and see which ones fit me best?
- Where can I get my prescription?
-
Account
- What Is Points? How to Get Points?
- Forget the password?
- Can I change my password?
- Why could not I log in my account?
-
Delivery/Shipping
- I just placed several orders. Can I combine the shipments?
- What can I do if I am required to pay import taxes or customs duties?
- Why there is no update of my package?
- What address will be used for my next purchase?
-
Prescription
- Have Two PDs? (e.g. 62/59)
- Which Is Better: Progressive or Bifocal Lenses?
- What is ADD?
- Helps for issues of adaptation
-
Return & Refund
- When will I receive the refund?
- How to Return Your Glasses?
- Do you offer to repair glasses?
- Can I put my refund on a different credit card than I used on the order?
-
Payment
- About Afterpay
- Is it possible to have double discounts on my order?
- If my coupon in my order was not used, what should I do?
- Can I get a discount if I don't want the free gifts?
-
Frames
- How to Adjust Your Eyeglasses?
- How to choose frames?
- Frame Materials
- Do you have spring hinges glasses?
-
Lenses
- Do blue light glasses really work?
- How do I get thinner lenses?
- Photochromic lenses
- What is the material of your lens?
-
Sunglasses
- Can I order prescription sunglasses?
- Can I get sunglasses that are also thin lenses?
- What is the best tint color for sunglasses?
- What are mirrored lenses?
-
Ordering
- Do You Sell Transition Lenses?
- Do You Sell Reading Glasses or Readers?
- What is included in the price of the glasses?
- Can I order more than one pair of glasses per order?
Rewards Program
How can we help?
Our friendly service team is here to help you during our regular business hours
Or contact us using the following methods
Other Questions
support@vooglam.com
Please note that we prioritize responsesto the submitted forms, and emails will be
replied within 72 hours.
Customer Service hotline
+1(302)309-7808 Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)
Live chat
Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)
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Help Center
Have questions? Search through our Help Center.
Frequently Asked Questions
-
Show AllRewards Program
-
Order/General
- Why can't I use the coupon for ordering?
- How to Get a Coupon?
- Is there a way I can try your frames and see which ones fit me best?
- Where can I get my prescription?
-
Account
- What Is Points? How to Get Points?
- Forget the password?
- Can I change my password?
- Why could not I log in my account?
-
Delivery/Shipping
- I just placed several orders. Can I combine the shipments?
- What can I do if I am required to pay import taxes or customs duties?
- Why there is no update of my package?
- What address will be used for my next purchase?
-
Prescription
- Have Two PDs? (e.g. 62/59)
- Which Is Better: Progressive or Bifocal Lenses?
- What is ADD?
- Helps for issues of adaptation
-
Return & Refund
- When will I receive the refund?
- How to Return Your Glasses?
- Do you offer to repair glasses?
- Can I put my refund on a different credit card than I used on the order?
-
Payment
- About Afterpay
- Is it possible to have double discounts on my order?
- If my coupon in my order was not used, what should I do?
- Can I get a discount if I don't want the free gifts?
-
Frames
- How to Adjust Your Eyeglasses?
- How to choose frames?
- Frame Materials
- Do you have spring hinges glasses?
-
Lenses
- Do blue light glasses really work?
- How do I get thinner lenses?
- Photochromic lenses
- What is the material of your lens?
-
Sunglasses
- Can I order prescription sunglasses?
- Can I get sunglasses that are also thin lenses?
- What is the best tint color for sunglasses?
- What are mirrored lenses?
-
Ordering
- Do You Sell Transition Lenses?
- Do You Sell Reading Glasses or Readers?
- What is included in the price of the glasses?
- Can I order more than one pair of glasses per order?
How can we help?
Our friendly service team is here to help you
during our regular business hours
Or contact us using the following methods
during our regular business hours
Other Questions
support@vooglam.com
Please note that we prioritize responses to the submitted forms, and emails will be replied within 72 hours.
Customer Service hotline
+1(302)309-7808 Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)
+1(302)309-7808 Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)
Live chat
Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)