Shipping & Tracking – Help Center

Affected by the worldwide outbreak of the coronavirus, the delivery time may delay due to reduced international flights. Recommend choose business express.
Thank you for your support and understanding.

Processing Time:

· Frame Only: 24 hours

· Non-Prescription: 24 hours

· Single Vision Standard Lenses ( SPH：-0.5~-8.00 & CYL：-0.5~-2.00 )：1-3 days

· Single Vision Standard Lenses ( All of other degrees )：3-7 days

· Single Vision Blue Blockers ( SPH：-0.5~-8.00 & CYL：-0.5~-2.00 )：1-3 days

· Single Vision Blue Blockers ( All of other degrees )：3-7 days

· Single Vision Photochromic Lenses ( SPH：-0.5~-8.00 & CYL：-0.5~-2.00 )：1-3 days

· Single Vision Photochromic Lenses ( All of other degrees )：3-7 days

The specific delivery time depends on the purchasing time

Shipping Time & Shipping Fee:

Area	Standard		Advanced		Business Express
Area	Estimated Delivery	Shipping Fee	Estimated Delivery	Shipping Fee	Estimated Delivery	Shipping Fee
US	14-20 Days	US $5.95	10-16 Days	US $8.95	7-14 Days	US $18.95
CA	15-20 Days	US $6.95	Not Available		7-10 Days	US $18.95
GB/FR/DE/NL/ES/IE/SG/NZ	18-25 Days	US $6.95	Not Available		7-12 Days	US $18.95
Other Regions	Please search on Shipping & Tracking page

Notice:

· Business express to Russia and Brazil is not available.

· Delivery delay due to selling season & bad weather conditions, etc.

· Standard shipping fee and business express fee are only available for shipments within 20 pairs.

Shipping Free:

· FREE STANDARD SHIPPING ON US$59+ (US/CA/UK/FR/DE/NL/ES/IE/SG)

Tracking Information:

· You will receive an order confirmation email that will include your order number.

· You can track your package directly on the TRACK ORDER option at the top of our site with your tracking number.

· Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note.

Change & Cancel

· Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: canceling the order, changing address information, changing the prescription, adding/deleting/changing item(s), changing the shipping method, combine shipment. All such requests made within the 24 hours time frame will be fulfilled in a timely manner. Vooglam will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.

· Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to support@vooglam.com or UK Email: support-uk@vooglam.com