How do you handle shipping delays?

Generally speaking, the USPS or DHL EXPRESS SHIPPING(recommended) is very stable and fast, which would ship to your address on time.

Please note our shipping methods, delivery time, and the shipping fee for different countries: Shipping & Tracking

We kindly remind you to enter your shipping address correctly. If you'd like to have your order shipped to a company address, please don't forget to write the company name as an integral part of your shipping address.

From time to time, shipping delay occurs for unpredictable reasons, like weather, customs safety inspection, and so on. Please don't worry, we will be responsible for logistics problems and will not let our customers bear any loss.

If your order has exceeded the shipping time we promised over one week or above and there is no shipping tracking information updated for a long time, please contact our customer service for solutions: Contact Us or UK Email(if you order on the UK site): support-uk@vooglam.com;

If your order is confirmed to be lost (tracking information shows “delivered”, the address is correct, contact the local courier, and no news). You can contact our customer service to get a solution.

Notice: Express courier cannot ship to PO Box. Please enter a physical shipping address instead or change to Standard Shipping.