VOOGLAM Customer Specialists
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Recent activity by VOOGLAM Customer Specialists-
What should I do if the frame I prefer is out of stock?
You can contact our agent and they will tell you the exact date it will be available. Or click the “Notice Arrival”, to serve you better, you can fill in your email address, and a notification emai...
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What should I do if the frame doesn't fit me well?
Humbly contact us within the first 30 days after you've received the glasses. Don’t hesitate to contact us if the frame has any problems. We can equally refund the money to your Vooglam Store Credi...
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How do I make sure the frame size is right for me?
Choosing a suitable frame size is very important when shopping for glasses online. Different frames are in different sizes, and you can find the size details above the description. Or you can use t...
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What frames can be ordered as sunglasses?
As for the frames, almost all of our frames can be ordered as sunglasses, except for some clip-on sets. As for the lenses, we’re really sorry to tell you that progressive lenses can’t be made as su...
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How do I get thinner lenses?
There will be a recommended option after you filled in your prescription. The higher the refractive index of the lens the thinner the edge thickness of the lens. If you have a strong prescription ...
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What frame style is best for my face shape?
Our Face Shape Guide features tools to help you discover what your face shape is, as well as links to flattering frames by face shape for men and women.
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Do the frames come in different sizes?
For all of our frames, one frame comes in one size. The details will be listed under the product description. Please use the size filter to find the one that best suits you.
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What do the numbers printed on my frame mean?
Non-Vooglam frames: Some frames have a series of numbers printed on the inside of a temple arm (the part that goes behind your ear). The first numbers are typically the manufacturer’s style number ...
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Full-rim, half-rim, or rimless?
Full-rim glasses are very popular. They are generally more durable than half-rim or rimless frames. Half-rim frames are great for people with slim faces. They show more of your face than full-rim f...
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Can I get the frames in a different color?
Most of our frames come in multiple colors. If a frame comes in more than one color, you will see the options on the frame’s product description page.