VOOGLAM Customer Specialists
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Recent activity by VOOGLAM Customer Specialists-
I just placed several orders. Can I pay only one shipping charge?
Yes, if you contact us before we ship out the order, we will refund other shipping fees so that you only pay for one shipping. Meanwhile, we can ship your several orders together.
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Can you overnight my glasses?
Sorry, we do not offer overnight delivery at present. Here are our shipping and tracking details: Shipping&Tracking
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What countries do you ship to?
A full list of the countries where we ship glasses is available on the Payment Page. When you click on the Country drop-down window, you will see the list of countries. You could also see the count...
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I live in one country but want to ship to a different country. Is this possible?
Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.
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What do I do if my package was damaged?
Please contact our Customer Service department immediately. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.
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Can you fill in strong prescriptions?
Certainly. The single vision prescription can be made as 1.74 High-Index lenses. The SPH can be made from -20.00 ~ +12.00. You can contact our customer service if you want to know the strong prescr...
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Can you help me to confirm that my order is the same as the my Rx?
Of course. You need to send us an email that includes your Rx, your order information and your contact information, and we will reply to you in 24 hours.
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May I save my prescription so I do not need to input it again for next order?
Of course. You just need to login to your account and save the prescription under the personal center--My Prescription. Or when you place the order, you could click the Save my prescription button ...
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The ADD of progressive just have one side, but I need both sides?
Our progressive glasses just display one side, because in general, the ADD of both eyes should be the same. So you can only see one ADD when you place your order. In fact, both eyes will have the A...
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How to Return Your Glasses?
Several simple instructions are as follows:Contact us via e-mail at Contact Us within 30 days of receiving your eyeglasses. All returns must be returned in their unworn, original condition.Package ...