VOOGLAM Customer Specialists
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Recent activity by VOOGLAM Customer Specialists-
Is it possible to have double discounts on my order?
Sorry, we do not allow multiple discounts. That means only one coupon can be used per purchase. Also, coupons cannot be applied to any items that are currently on marked down or on sale. If you hav...
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Can I use contact lens prescription for ordering glasses?
Contact lenses and eyeglass prescriptions are different. The simple reason is that contact lenses sit directly on your eyes, while eyeglasses are held in front of your eyes. Though the prescription...
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How to Get a Coupon?
If it is your first time shopping on our website, we will offer a US$5 coupon for you, and you will find the coupon code in your account after the registration. We also send promotional emails to o...
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Is there a way I can try your frames and see which ones fit me best?
Of course, you can use the “try on” function on our website to see what your facial appearance looks like. You can click the Try on button on the product page and then upload the image to do the on...
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Where can I get my prescription?
From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.
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Why there is no update of my package?
For international shipping, it is normal that there might not be a timely update of your package, therefore, please wait patiently. If there is no update of your order over two weeks, please contac...
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What address will be used for my next purchase?
Your shipping address for your next purchase will automatically be the default address in your account. You could also change the address when you check out. Please check your shipping address afte...
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How do I track my order?
1. Click here ‘Track Order’. Or you can track your order with your tracking number or email address filled in the bar TRACK ORDER on the top right corner of our site. Please fill in the tracking nu...
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How do you handle shipping delays?
Generally speaking, the USPS or DHL EXPRESS SHIPPING(recommended) is very stable and fast, which would ship to your address on time.Please note our shipping methods, delivery time, and the shipping...
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Do you offer free shipping?
Yes. We offer free standard shipping to US/CA/UK/FR/DE/NL/ES/IE/SG on the condition that your order is over US$69( after discount).