VOOGLAM Customer Specialists
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Recent activity by VOOGLAM Customer Specialists-
What is necessary to place order at Vooglam?
a. Prescription and PD An eyeglass prescription is necessary to process your prescription glasses. (If there is no problem with your eye and you do not need prescription lenses, you could choose no...
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Can you fill in prescription with prism correction?
Absolutely! When entering your prescription, please choose" Do you have prism?" option.
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Will I be charged for any extra payment apart from the products and shipping fees?
A certain amount of import duty may apply to some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Please get in touch with the local customs for ...
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When will I receive the refund?
Refunds usually take 3-7 business days from the date of issue to be processed and returned to the original payment method. As part of PCI compliance, no refunds will be issued to any card other tha...
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What is ADD?
The Add, short for Reading Addition, is the additional correction required for reading. It can be used to make either reading glasses, bifocal glasses, or multifocal glasses. If you choose a progre...
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Helps for issues of adaptation
New glassesThe amount of light that enters your new lens (light transmittance) will be a lot higher than your old ones. So you may feel that they are a lot brighter to look through. It usually take...
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How do I read my prescription?
Want easier prescription info entry? Try our new feature: snap your prescription, upload it, and our system auto-fills the form. Click to edit if needed—but double-check for possible system errors ...
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Can I use the copy of my eyeglass prescription which was issued by my doctor 3 years ago?
No. We strongly suggest you use your eyeglass prescription in the most recent 2 years to order with us. Actually, Eye Care Professionals (ECPs) suggest an eye exam every six months or one year to d...
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I just placed several orders. Can I combine the shipments?
Yes. If the glasses quantity of your orders is no more than 4 and you did not use any voucher or promotion on your orders, you can combine them for one shipment and we can refund you part of the sh...
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What can I do if I am required to pay import taxes or customs duties?
Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or pre...