VOOGLAM Customer Specialists
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Recent activity by VOOGLAM Customer Specialists-
Is it required that all the glasses on the order have the same prescription?
Absolutely not! You can order different pairs of glasses for your whole family on one order, with all different prescriptions.
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Can I add glasses to an order once I pay for it?
Yes, you can contact our customer service to help you with that. But if the package was shipped out at the time you contacted us, we suggest you place a new order with the glasses you want.
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Is there an easy way to reorder a pair I bought previously?
You can log into your account and look up the previous order. If the frame you ordered is currently available, you could click the 'reorder' button to add the same glasses to your shopping cart, bu...
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Is there a way to try on your frames and see which ones fit me best?
Of course, you can use the “try on” function on our website to see what your facial appearance looks like. (1) If you are using a computer to browse our website now, the “try on” button is under th...
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How to Contact Vooglam Customer Service?
If you have any questions, you may reach us by chat, phone, or email.Checking on order status? You can sign in and check the status in My Orders.Chat Hours:Live chatMon. - Fri. 7:00 AM - 1:00 AM ne...
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What should I do if I'm not satisfied with my eyeglasses?
Contact us via e-mail at Contact Vooglam within 30 days from the day you receive your eyeglasses. You can get a new one or apply for a refund. If you want to mail your glasses back, please contact...
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How can I cancel an order?
Please include your order number or the associated email address so we can promptly take care of your request. Send your request via "Contact Vooglam" button.
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If I want to change my prescription or address, what should I do?
Any modification to the order should contact the support team.1. Chat Hours:Live chatMon. - Fri. 7:00 AM - 1:00 AM next day (PT)Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)(You can click on the chat...
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Why did not I get my order confirmation email or shipping notification email?
Our emails are sometimes grouped as Ads. You may check your spam folder or trash box to look for the email. Please be sure your email address matches the one on your order. If you still can not fin...
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May I have a discount if I do not want the free gifts?
We are afraid not. The free gifts are just our best wishes, and the most important thing is that you are satisfied with our products.