Several simple instructions are as follows:
Contact us via e-mail at Contact Us or UK Email: support@vooglam.uk within 30 days of receiving your eyeglasses. All returns must be returned in their unworn, original condition.
Package your glasses securely and leave a note including your name, order number, and a brief note describing the return reason.
Vooglam would feel sorry if your glasses were lost during the shipment. Therefore, shipping your returns by a traceable method is recommended. Please send us the tracking number when you send the glasses to us.
About Return
1. Our return address differs for different orders and please don’t return the glasses to the sender's address on your package. Otherwise, we will not receive the returned package and cannot process the next step. You should only mail it to the address on the pre-paid Shipping Label we provide or the address got from the Customer Service Department.
2. Please make sure you do not include non-Vooglam items by accident in your return package. We will not be responsible for sending back those items to you.
3. After the return, please contact the Customer Service Department to provide the tracking number for the returned package so that we could proceed with the next step ASAP.
Notes: We will not take the return postage(excluding our responsibility) and you need to bear it by yourself.
Shipping fees could be refunded in the situations below: shipping delay, wrong items.
Shipping fees couldn't be refunded in situations below: dislike, size issue, wrong prescription/address filled.
Comments
23 comments
I would like to send you the return label but it’s going to cost me the same amount to post them back to you then what I paid for the glasses including the postage I paid initially.
I need return my glasses were wrong lines on it I am waiting for the label and address where to send ??
Hello,
I reached out via email and your contact form would like to return/exchange my glasses.
The prescription is wrong because I can't see out of them
Can I get I label for my return please thanks
I need a return label
Glasses are way too big for my face. Please send me a return label.
I would like to have a return label to return my glasses or I can even do an exchange for another pair
I would like a return label
I would like the return address because the glasses I ordered are too big for my face
L. Powell
Need to exchange my glasses as I ordered the wrong strengh, please advise were to return to
W Simpson
Hi
I want to return because the prescription is wrong and I want to fix it. Send mi the address label to return it. Thanks
I would like a return label
I like to receive return label
I want to return my glasses that I just got yesterday. The reason I was so they were not what I initially wanted
I want to send my glasses back, this is my fourth request and still no shipping labels
I’m trying to return my order and no response until I commented on the post on Facebook, I was told not too return them but I will be refunded, get messages via messenger and said I had been refunded but I haven’t, they sent details of refund and not my account. Now been told to wait for a email
Hi My name is Pamela Bozeman
Please send Me a shipping address, I the label print on the box is to small read
Pamela Bozeman
1007 Madison St
Burlington, NC 27217
3366934123
Please contact @
Pamelabozeman@yahoo.com or Jazzy228.pb@gmail.com
Thankyou
I want to return my glasses as soon as possible, and re-order my glasses with no prescriptions
Hello, I want to return my glasses please provide the correct shipping address.
I've tried and tried calling all day since this morning. No answer no return emails. Thus is the first and last time I will ever order. I have ordered from others online and no problem. Cooglam has the worse customer service ever
I need to return my black glasses ASAP. What's the address? I need a return label because Ya'll did something incorrect to my glasses, the prescription was not filled correctly. This is my 3rd. email to Ya'll
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